COVID update 4/8/2020

We understand that many members will be concerned about the effect that the introduction of Stage 4 restrictions in Victoria will have on the availability of ostomy supplies over the coming weeks. ACSA has made enquiries with key stakeholders in the ostomy product supply chain and the following responses are provided for member information:

Ostomy Product Suppliers

The ostomy product suppliers are confident that logistics will be unaffected by the implementation of Stage 4 restrictions in Melbourne. Product quantities within Australia are being maintained at normal levels so we ask members to continue to order their ostomy supplies in their quantities and within their usual time frame. 

Australia Post Deliveries

Post Offices in Victoria will remain open and will continue to process and deliver letters and parcels to all Australians, in line with government regulations. As QANTAS have temporarily paused operations at their Melbourne Freight terminals, some delivery disruption may occur over the coming 2-3 days as Australia Post move freight to alternate Freighter services and road transport.  The Australia Post website will be updated with any further service disruptions as a result of COVID19 .

Ostomy Associations

Most associations have introduced temporary measures to help their workers and members to keep safe during these uncertain times. Many associations have also experienced a reduction in volunteer numbers over recent months, and have moved to non contact procedures in an effort to maintain social distancing protocols.  Orders may therefore take a little longer than normal to prepare so we ask that members be patient and supportive of the associations at this time. 

To find out what changes may have been introduced by your association please contact the association directly. 



The Australian Council of Stoma Associations Inc (ACSA) represents, at a national level, the interests of 21 regional Stoma Associations and, through them,  approximately 46,000 persons living with an ostomy and located throughout Australia.

ACSA provides liaison with the Australian Government in relation to access by persons living with an ostomy to products funded through the Stoma Appliance Scheme, coordinates ostomy related support services throughout Australia, provides advocacy for persons living with a stoma in Australia and publishes the national journal “Ostomy Australia” and a general ostomy information booklet “A Beginning Not an End”. Our primary objective is to assist the well being of all persons following ostomy surgery to ensure that they can maintain a normal quality of life where possible.

We also seek to promote an understanding of ostomy within the broader community and encourage visitors to explore all areas of our site to gain familiarity with the world of “ostomy”.