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Important information for all SAS Participants

The information required to be submitted by the Australian Stoma Associations to Services Australia to support each request for reimbursement for a SAS claim will soon be changing. From January 2021, associations will be required to report their members medicare card details including their card number and their individual reference number (the number beside the name on the card) within each claim for payment submitted to the Stoma Appliance Scheme.  To ensure that your association can continue to process your requests for supply after December 2020, it is critical that you provide your association with your correct and up to date medicare card information before the end of 2020. 

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Stoma Appliance Scheme Consultation Outcomes

In late 2019, the Department of Health sought feedback from ostomates and other Stoma Appliance Scheme stakeholders on access to products under the Stoma Appliance Scheme (the Scheme). The feedback provided will inform potential improvements to ensure ostomates continue to have access to the products and support services they need to manage their stoma.

The Department received over 2,000 responses to the consultation. The Department has now collated, reviewed and analysed the feedback which is now provided in the Stoma Appliance Scheme Consultation Outcomes document and is considering next steps.


 COVID update 23/9/2020

Ostomy Product Suppliers

The ostomy product suppliers continue to advise that logistics have been generally unaffected by the implementation of COVID19 restrictions across Australian states and territories. Product quantities within Australia are being maintained at normal levels so we ask members to continue to order their ostomy supplies in their quantities and within their usual time frame. 

Australia Post Deliveries

Australia Post has confirmed that post offices in Victoria remain open during the Stage 4 lockdown and are continuing to process and deliver letters and parcels to all Australians in line with government regulations. Some delivery disruptions are being experienced, particularly in Victoria, as Australia Post copes with increased freight quantities. The Australia Post website will be updated with any further service disruptions as a result of COVID19 .

Ostomy Associations

Most associations have introduced temporary measures to help their workers and members to keep safe during these uncertain times. Many associations have also experienced a reduction in volunteer numbers over recent months, and many have moved to non contact procedures in an effort to maintain social distancing protocols.  Orders may therefore take a little longer than normal to prepare so we ask that members be patient and supportive of the associations at this time. 

To find out what changes may have been introduced by your association please contact the association directly. 



The Australian Council of Stoma Associations Inc (ACSA) represents, at a national level, the interests of 21 regional Stoma Associations and, through them,  approximately 46,000 persons living with an ostomy and located throughout Australia.

ACSA provides liaison with the Australian Government in relation to access by persons living with an ostomy to products funded through the Stoma Appliance Scheme, coordinates ostomy related support services throughout Australia, provides advocacy for persons living with a stoma in Australia and publishes the national journal “Ostomy Australia” and a general ostomy information booklet “A Beginning Not an End”. Our primary objective is to assist the well being of all persons following ostomy surgery to ensure that they can maintain a normal quality of life where possible.

We also seek to promote an understanding of ostomy within the broader community and encourage visitors to explore all areas of our site to gain familiarity with the world of “ostomy”.