Important Notice for Ostomy NSW LTD (ONL) Members

On Sunday evening, 3rd May, 2020 a major fire erupted in the building in which ONL has its business office and warehouse. As a result of the fire, ONL are unable to access their site for the next few months.

Within 48 hours of the devastating fire, ONL recommenced operations and processing members orders as usual with the assistance of support associations in Sydney and Melbourne. ONL continue to be operational and are working hard to secure suitable temporary premises to allow them to return to normal operations while their Kirrawee premises are inaccessible.  ACSA thanks all ONL members for remaining patient and supportive of ONL during this period.

Up to date information about the recovery of Ostomy NSW and continued supply of appliances can be found on the Ostomy NSW website. 


Novel Coronavirus (COVID-19) update:

We understand that many Stoma Appliance Scheme participants are anxious about how the current COVID19 health crisis will affect the availability of their essential ostomy supplies. The Australian Council of Stoma Associations Inc (ACSA) is working with the Australian ostomy product suppliers, the 21 Australian Stoma Associations, and the Commonwealth Department of Health to ensure that all Australian persons living with a stoma can continue to receive their essential medical supplies throughout this crisis.  

All major ostomy product suppliers have confirmed that it is business as usual, that their supply has not been interrupted, and that they can continue to supply ostomy products as normal at this stage. The 21 Australian Stoma Associations are taking all necessary precautions to keep their workers safe and are responding to the advice and recommendations made by the Australian Government to ensure to ensure that operations can continue during the COVID19 crisis . Please contact your association to find out about any operational changes that may affect you.

ACSA encourages all members to continue to order in their usual way and to only order what they need to help ensure that no unnecessary pressure is placed on the Australian supply chain or distribution network. We also ask members to allow a little longer longer than normal  for delivery of orders as courier and delivery services are experiencing an increase in demand and may be delayed.  Australia Post have provided additional information on deliveries from their service, which can be viewed here. 

For more information about how our suppliers are responding to the COVID 19 situation, please refer to the supplier websites. 

The Australian Council of Stoma Associations Inc (ACSA) represents, at a national level, the interests of 21 regional Stoma Associations and, through them,  approximately 46,000 persons living with an ostomy and located throughout Australia.

ACSA provides liaison with the Australian Government in relation to access by persons living with an ostomy to products funded through the Stoma Appliance Scheme, coordinates ostomy related support services throughout Australia, provides advocacy for persons living with a stoma in Australia and publishes the national journal “Ostomy Australia” and a general ostomy information booklet “A Beginning Not an End”. Our primary objective is to assist the well being of all persons following ostomy surgery to ensure that they can maintain a normal quality of life where possible.

We also seek to promote an understanding of ostomy within the broader community and encourage visitors to explore all areas of our site to gain familiarity with the world of “ostomy”.